Customer Care
Frequently asked questions.
Guidance on caviar, storage, serving, delivery, returns and professional supply.
FAQ
Caviar
What is the difference between Oscietra and Imperial?
They differ in species or hybrid, pearl character, texture and flavor. MAAH presents technical species information alongside sensory notes so you can compare them more easily.
Where does MAAH caviar come from?
MAAH is built around Iranian and Caspian heritage. Exact product origin, farm and batch information should be shown per product and lot where applicable.
FAQ
Storage
How should I store caviar?
Keep it refrigerated and follow the temperature and use-by instructions printed on the specific product label. Do not rely on a generic rule when the label gives more precise guidance.
Can caviar be frozen?
Freezing can damage texture. Follow the product-specific instructions and contact MAAH if you need advice for a particular tin.
FAQ
Serving
How much caviar should I serve per person?
Around 10–15g per person works well for a tasting; 20–30g is a useful guide when caviar is a central part of the serving.
Which spoon should I use?
Mother-of-pearl, horn or another non-reactive utensil is preferred so the utensil does not interfere with the taste.
FAQ
Orders & Delivery
How is caviar kept cold during delivery?
MAAH uses insulated packaging, cooling elements and suitable delivery services to protect chilled products during transit.
Do you deliver elsewhere in Europe?
European delivery availability varies by destination. Eligible countries and delivery options are shown during checkout.
FAQ
Returns
Can I return caviar?
Because caviar is perishable, ordinary return rights may be limited after dispatch. Contact MAAH immediately for damaged, incorrect or unsafe deliveries.
FAQ
Trade
Do you supply restaurants and hotels?
Yes. MAAH includes a trade-account workflow for restaurants, hotels, caterers, private chefs, premium retailers and other approved professional buyers.