Terms & Conditions

These Terms & Conditions apply to purchases made through maah.nl from MAAH. They apply to consumers and business customers unless a provision expressly distinguishes between them. Mandatory consumer rights always prevail over conflicting contractual terms.

The seller's current legal name, Chamber of Commerce (KVK) number, VAT number, registered/contact address, email address and telephone number are published with the website's company/contact information. Customers should save the version of these terms supplied or available when an order is placed.

MAAH sells food products including chilled and perishable caviar. Product pages describe the relevant product, quantity or net weight, price, characteristics and, where applicable, origin, storage, serving and compliance information. Natural products can show reasonable variation in colour, pearl size, texture and flavour. Images are illustrative unless expressly stated otherwise.

Customers are responsible for checking product information, allergens where applicable, storage instructions and suitability before use. Caviar and other chilled products must be refrigerated and handled according to the instructions supplied with the product.

Consumer prices are presented with VAT where required by applicable law. Business pricing may be account-specific and may be displayed excluding VAT where clearly indicated. VAT treatment is determined at checkout from the transaction, delivery destination, customer type and, for qualifying intra-EU B2B transactions, VAT validation status.

A displayed price does not override an obvious technical or pricing error. If MAAH discovers a material error before acceptance or fulfilment, MAAH will contact the customer and, where appropriate, offer the correct price or cancel and refund the affected order.

Approved business customers may receive account-specific price lists, payment methods, credit terms and quotation functionality. A business price list applies only while effective and while assigned to the relevant account.

A quotation is governed by its stated validity period, products, quantities and prices. An accepted quotation may create a quote-specific checkout in which quoted quantities and prices are locked. VAT and shipping are calculated as indicated by the quote and checkout. Unless expressly agreed otherwise, a quote does not reserve inventory indefinitely.

Promotion codes and discounts are subject to their published eligibility, validity period, usage limits, minimum spend, customer/account restrictions and product/category exclusions. Promotions cannot be combined unless expressly permitted. A promotion does not reduce statutory consumer rights.

Submitting an order is an offer to purchase. Receipt of an automated order acknowledgement confirms receipt, not necessarily final acceptance. MAAH may reject or cancel an order before fulfilment for legitimate reasons such as unavailable inventory, failed payment, suspected fraud, legal/compliance restrictions, delivery impossibility or an evident pricing error.

Once MAAH accepts the order, the order record and these terms form the sales agreement, subject to mandatory law. MAAH may fulfil an order in more than one shipment where operationally necessary.

Available payment methods depend on whether the customer is purchasing as a consumer or through an approved business account and on the payment methods enabled by MAAH.

Online payments may be processed through Mollie or another payment provider shown at checkout. The provider's payment interface may impose its own technical and security requirements.

Where bank transfer is offered, the customer must transfer the full amount using the stated payment reference before the deadline shown with the order. Inventory is reserved only until that deadline. If payment has not been confirmed in time, MAAH may expire the payment, cancel the order and release the reserved inventory automatically. A transfer received after expiry requires manual review and does not automatically reinstate cancelled inventory or an expired order.

Approved business customers may be offered invoice terms subject to their account status, credit limit and available credit. MAAH may suspend invoice terms or require another payment method if the order would exceed available credit or the account is no longer eligible.

Products are subject to availability. Inventory can be reserved during checkout or while an eligible payment is pending. A reservation is not an indefinite guarantee of supply. Reservations may expire or be released when payment fails, a bank-transfer deadline passes, an order is cancelled, or another documented reservation condition is not met.

Available destinations, carriers, shipping services, delivery charges and estimated delivery times are shown during checkout where possible. MAAH will deliver within the agreed period and, for consumer orders, in accordance with mandatory delivery rules.

Chilled and perishable products require prompt receipt. The customer must provide a complete and accurate delivery address and should ensure that someone can receive the shipment where required. The customer should refrigerate chilled products immediately after delivery.

For consumer sales, risk of loss or damage remains with MAAH until the consumer, or a third party designated by the consumer other than the carrier, receives the goods, except where mandatory law provides otherwise.

An order may be split into multiple shipments. Each shipment may have its own contents, carrier, tracking information and delivery status.

If delivery cannot be completed because of incorrect customer information, absence where attendance was reasonably required, refusal without lawful reason, or another circumstance attributable to the customer, MAAH may contact the customer about redelivery and reasonable resulting costs, subject to mandatory consumer law.

Customers should report material delay, loss, damage or temperature concerns promptly so that MAAH can investigate with the carrier. Nothing in this clause limits mandatory rights concerning late delivery or goods that do not conform to the agreement.

Consumers normally have a statutory right of withdrawal for many distance purchases. However, applicable Dutch/EU consumer law provides exceptions, including goods liable to deteriorate or expire rapidly and, in relevant circumstances, sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed.

Because caviar and certain other chilled foods sold by MAAH are perishable, the statutory withdrawal right may not apply to those products. MAAH will identify applicable exceptions before purchase where required. This exception does not remove consumer rights when goods are incorrect, damaged, unsafe or otherwise non-conforming.

For products to which a statutory withdrawal right does apply, consumers may exercise that right within the applicable period using the website's withdrawal/cancellation function or the model withdrawal form. Since 19 June 2026 Dutch online shops must provide an easy-to-find online cancellation/withdrawal function where the statutory withdrawal right applies. MAAH's implementation of that function does not extend withdrawal rights to products that are legally exempt.

Customers should inspect chilled deliveries promptly. If an order is incorrect, damaged, appears unsafe, has a broken seal where relevant, or does not conform to what was agreed, contact MAAH as soon as reasonably possible with the order number and, where useful, photographs of the product, label and packaging.

Do not discard the product or packaging before MAAH has had a reasonable opportunity to assess the issue, unless keeping it would be unsafe. Consumers retain all mandatory rights relating to conformity and statutory guarantee. Depending on the circumstances, an appropriate remedy may include replacement, price reduction or refund.

Where an order is lawfully cancelled before fulfilment, MAAH will release applicable inventory reservations and process any refund due. Refunds for online payments are returned through the appropriate payment workflow where possible. Bank-transfer refunds may require verified bank details.

Refund timing can depend on the payment method and provider. Partial refunds are possible where only part of an order is affected. A refund record does not by itself limit any additional mandatory remedy owed to a consumer.

Consumer-specific protections, including statutory cooling-off rights, do not apply to purchases made in the course of a business where the law treats the buyer as a business customer. Business customers must inspect deliveries promptly and report visible shortages or damage without undue delay.

Account-specific quotations, credit limits, invoice terms and commercial arrangements supplement these terms. If an individually agreed written B2B term conflicts with these general terms, the individually agreed term prevails for that transaction to the extent permitted by law.

Customers must follow storage, use-by/best-before, handling and food-safety instructions supplied with the product. MAAH may retain batch, lot, shipment and compliance records where required for food safety, traceability, recalls, legal compliance and legitimate business administration.

If MAAH issues a safety or recall instruction, customers should follow it promptly and should not consume affected product.

Orders may be subject to food, customs, sanctions, CITES, veterinary, import/export or other regulatory requirements depending on the product and destination. MAAH may refuse or cancel a transaction that cannot lawfully be supplied or documented. Public compliance documents are informational and do not replace shipment-specific documents where those are legally required.

Complaints may be submitted through the contact channels published on maah.nl. Include enough information to identify the order and issue. MAAH will acknowledge and handle complaints within a reasonable period.

Consumers retain access to any mandatory statutory or out-of-court remedies that apply to them. Nothing in these terms requires a consumer to waive a forum or remedy that cannot lawfully be waived.

Nothing in these terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for death or personal injury caused by negligence where applicable, fraud, or mandatory consumer rights.

Subject to mandatory law, MAAH is not responsible for loss caused by the customer's failure to follow clear storage, handling, delivery or food-safety instructions, or for indirect business losses that were not reasonably foreseeable from the transaction. Any limitation for business customers remains subject to reasonableness and fairness under applicable law.

MAAH is not liable for delay or failure caused by circumstances beyond its reasonable control to the extent permitted by law, including serious transport disruption, governmental measures, import/export restrictions, extreme weather, infrastructure outages or supply-chain events. MAAH will take reasonable steps to reduce the impact and will inform affected customers where appropriate.

Personal data is handled in accordance with MAAH's Privacy Policy. Payment providers, carriers and other processors may process information necessary to provide their services under their own applicable notices and agreements.

MAAH may update these terms prospectively. The version applicable to an order is normally the version made available when that order is placed, unless mandatory law requires otherwise. Changes do not retroactively remove accrued customer rights.

These terms and sales by MAAH are governed by Dutch law, without depriving consumers resident elsewhere in the EU/EEA of mandatory protections that apply under conflict-of-law rules. Disputes are submitted to the competent courts under applicable procedural law; mandatory consumer jurisdiction rules remain unaffected.

The current seller identity and contact details are published on maah.nl and should include the legal entity name, KVK number, VAT number, registered/contact address, email address and telephone number.