Returns & Refunds
If something is not right.
Caviar is perishable, so problems with a delivery should be reported quickly. MAAH reviews damaged, incorrect, or compromised orders individually.
Contact us
Send your order number and a short description of the issue.
Keep the packaging
Photographs of the product and shipping materials help us assess the delivery.
We review
Approved replacements or refunds are handled according to the condition of the shipment and applicable consumer rules.
Perishable goods
Why ordinary returns may be limited.
Because caviar is temperature-sensitive and perishable, a standard return after dispatch may not always be possible. This protects product safety and the integrity of the cold chain.
If your order is incorrect or arrives in an unsafe condition, contact MAAH immediately rather than sending it back without instructions.
Contact customer care